Refund Policy

Return window

You can request a return within 7 days of receiving your order. Items must be unused, in their original packaging, and include all accessories that came with them.

Damaged or incorrect items

If your order arrives damaged, defective, or different from what you ordered, contact us within 48 hours of delivery with photos of the item. We'll arrange a free replacement or a full refund, your choice.

Change of mind returns

For change-of-mind returns, the item must be unused and resellable. Return shipping costs for change-of-mind returns are covered by the customer, unless the item was part of a free-shipping promotion.

Non-returnable items

• Screen protectors and other items once removed from sealed packaging.
• Earbuds and other items with hygiene seals that have been broken.
• Items marked as final sale at checkout.

Refund timeline

Once we receive and inspect a returned item, we'll notify you of the approval status. Approved refunds are processed within 5–7 business days, back to your original payment method or as store credit, whichever you prefer.

Warranty claims

Electronics such as chargers, cables, power banks and earbuds carry a 12-month warranty against manufacturing defects. Contact us with your order number and a description of the issue to start a warranty claim.

How to start a return

Email info@cysionr.com with your order number and reason for return, or use our contact form. We'll guide you through the next steps.